Refund and Cancellation Policy

Last Updated: 2025/08/03

We are committed to providing stable and high-quality subscription services. If you are not satisfied with our service, please review the following refund and cancellation policy.

1. Subscription Service Overview

Our products are digital content subscription services. Once payment is successfully completed, your access is activated automatically, and the service begins immediately. Due to the instant and accessible nature of digital content, traditional "returns" do not apply.

2. Refund Eligibility

We understand that users may change their minds under certain circumstances. Within reasonable limits, we offer the following refund policy:

2.1 Paid Users

If you request a refund within 7 days of your first purchase and have not used any core service features, you may be eligible for a full refund.

2.2 Service Disruptions or Functional Issues

If you are unable to access or use the service due to platform-related technical issues, you may contact our support team. Refunds (partial or full) will be granted at our discretion after reviewing your case.

3. Refund Request Process

If you meet the refund criteria, please follow these steps:

  1. Send an email to: contact@deeptracker.ai
  2. Include the following information in your email:
    • Registered email address
    • Order number
    • Reason for refund request
    • Relevant screenshots (if applicable)
  3. We will review your request within 3–5 business days and notify you of the outcome.
  4. If approved, your refund will be processed within 7 business days to the original payment method.

4. Late or Missing Refunds

If you have not received your refund:

  1. First, check your bank account.
  2. Contact your credit card company—it may take time before your refund is officially posted.
  3. Contact your bank—there is often processing time before a refund appears.
  4. If you have completed all the above steps and still have not received your refund, please contact us at contact@deeptracker.ai.

5. Policy Updates

This policy is subject to periodic updates based on legal or operational requirements. Any changes will be posted on this page and become effective immediately upon publication.

Contact Information

If you have any questions regarding this policy, please contact us at:

Email: contact@deeptracker.ai

We will respond to your inquiry as soon as possible.